News & Resources

By 
QueryPal
 / 
August 12, 2025

AI in Customer Service: A Complete Guide

Over 80% of businesses claim they're using AI in customer service.
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The 18 Best Moveworks Alternatives & Competitors in 2025
Research

The 18 Best Moveworks Alternatives & Competitors in 2025

Planning a move from Moveworks?
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The 10 Best Ada Alternatives & Competitors in 2025
Research

The 10 Best Ada Alternatives & Competitors in 2025

Is your legacy chatbot starting to show its age?
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What is Customer Service Transformation & Why Do You Need It?
Research

What is Customer Service Transformation & Why Do You Need It?

We've all experienced hearing "Your call is important to us"...
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Research
The 15 Best Decagon Alternatives & Competitors in 2025
Research

The 15 Best Decagon Alternatives & Competitors in 2025

Customer support is changing fast
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A Complete Guide to Customer Support Automation

A Complete Guide to Customer Support Automation

Tired of your support team drowning in repetitive tickets?
Read more
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The 14 Best Sierra AI Alternatives & Competitors
News

The 14 Best Sierra AI Alternatives & Competitors

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CX Starts Before the Ticket: Meet Your Customer Where They Are
News

CX Starts Before the Ticket: Meet Your Customer Where They Are

Despite great support, your customers might still be experiencing friction
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No items found.
15 Zendesk Alternatives & Competitors
Research

15 Zendesk Alternatives & Competitors

You're definitely not the first person to feel frustrated if you use Zendesk.
Read more
No items found.
AI in Customer Service: A Complete Guide

AI in Customer Service: A Complete Guide

Over 80% of businesses claim they're using AI in customer service.
Read more
Technology
News
Case Study: Simply Benefits
Case Studies
Case Studies

Case Study: Simply Benefits

How QueryPal Transformed Support Operations at Simply Benefits
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Case Studies
Case Study: Jetbrains
Case Studies
News

Case Study: Jetbrains

Jetbrains
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Case Studies
News
What are Tokens?
Technology
Product

What are Tokens?

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Technology
Product
How AI Can Transform Knowledge Management
Product
Technology

How AI Can Transform Knowledge Management

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Technology
Product
The Digital Workspace is Broken (Spoiler: We fixed it)
News
Product

The Digital Workspace is Broken (Spoiler: We fixed it)

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News
Product
The hidden flaw in enterprise search
Technology
Product

The hidden flaw in enterprise search

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Technology
Product
The Evolution of Chatbots
Technology
Product

The Evolution of Chatbots

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Technology
Product
QueryPal is now SOC2 Compliant!
News

QueryPal is now SOC2 Compliant!

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News
The Future of Customer Service in the Age of AI
Technology
News

The Future of Customer Service in the Age of AI

Today's success could be tomorrow's failure
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Technology
News
How to Improve Customer Service Email Response Time
Product
Technology

How to Improve Customer Service Email Response Time

Content Strategy Basics
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Product
Technology

CX Starts Before the Ticket: Meet Your Customer Where They Are

By 
Jason Goocher
 / 
August 26, 2025
Despite great support, your customers might still be experiencing friction
Read more
CX Starts Before the Ticket: Meet Your Customer Where They Are
News
The 15 Best Decagon Alternatives & Competitors in 2025
Research

The 15 Best Decagon Alternatives & Competitors in 2025

Customer support is changing fast
Read more
No items found.
A Complete Guide to Customer Support Automation

A Complete Guide to Customer Support Automation

Tired of your support team drowning in repetitive tickets?
Read more
No items found.
The 14 Best Sierra AI Alternatives & Competitors
News

The 14 Best Sierra AI Alternatives & Competitors

Read more
No items found.
CX Starts Before the Ticket: Meet Your Customer Where They Are
News

CX Starts Before the Ticket: Meet Your Customer Where They Are

Despite great support, your customers might still be experiencing friction
Read more
No items found.
15 Zendesk Alternatives & Competitors
Research

15 Zendesk Alternatives & Competitors

You're definitely not the first person to feel frustrated if you use Zendesk.
Read more
No items found.
AI in Customer Service: A Complete Guide

AI in Customer Service: A Complete Guide

Over 80% of businesses claim they're using AI in customer service.
Read more
Technology
News

The 15 Best Decagon Alternatives & Competitors in 2025

By 
QueryPal
 / 
September 11, 2025
Read more
Research

How to Improve Customer Service Email Response Time

by QueryPal team / September 30th, 2024
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For Business
Research

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